21
Oct
08

Off the richter scale…

So apart from teaching yoga part time, I work full time as an office manager for a computer hardware broker. This is what’s up…

Yesterday we had a company we regularly buy from hold two orders because we were over our limit(not past due), we had never been told we had a limit. Do you think they told us when we ordered? NO! They told us when we asked for tracking numbers because they were being sent straight from them to our customers. So not only did we have to cancel those orders and find someone else to buy them from, our customers are now upset that they aren’t going to receive their product when it was promised.

This morning we have had two of our vendors cancel our orders because they “misread” what we were requesting and were going to send the wrong thing. Seriously!?  One vendor emails me and tells me that his warehouse did not send our order to our customer. It was supposed to be sent “priority overnight” to receive today, did that happen? NO! This is why…”Our truck did not come in until 5:00 last night. My warehouse failed to notify the reps that our orders would not ship”

Now we’ve got a guy who sent us a part that was DOA (dead on arrival) we sent it back, he knew we were going to. But he won’t refund us and actually accused us of sabotaging the part to get our money back. Are you freaking kidding me!

So that’s my day so far… *whew

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